Nitai’s name instantly makes our heart nirmala, sheetal, and komal. ‘Nirmala’ means it removes all impurities from the mirror of our heart. Our Chitta. ceto-darpaṇa-mārjanaṁ (Sri Siksastakam, verse 1). Makes it very beautiful, clean, free from all impurities, fragrant, very beautiful. Our chitta shines with purity as soon as we take shelter of Nitai’s name.
It also makes our heart sheetal. bhava-mahā-dāvāgni-nirvāpaṇaṁ (Sri Siksastakam, Verse 1). It is always burning, our heart. saḿsāra-biṣānale, dibā-niśi hiyā jwale (Hari Hari Biphale Janama by Srila Narottama Dasa Thakur) So it immediately cools down our heart, feels so cool. The burning sensation is gone immediately as soon as you take shelter of Nitai’s name, you can feel as if all heat is removed from your heart. It has become very very cool, pleasant. You feel pleasant from inside. Sheetal.
And it makes our heart komal. The hardness of our heart which obstructs our connection with Gaura Radha-Krishna, that ego, that being puffed up. himsa garva vibhishana- garva, ahankar, that pride. So when we take shelter of Nitai’s name, no matter how hard our heart is, it starts melting, it starts getting soft, very very soft. You can feel it. Your heart becomes so soft that it is very easy for you to attract the attention, attract the heart of Gaura Radha-Krishna actually.
With all these three positive changes- the purity of your heart, with softness, and a cool heart, you are able to attract the heart of Gaura Radha-Krishna. That is why without Nitai’s mercy, it is simply not possible to attain Gaura Radha-Krishna because without qualification, it is only Nitai who is ready to enter our heart, reside in our heart, operate on our heart. No other Lord will enter in an unqualified state. And Nitai forces Gaura Radha-Krishna.. means without Nitai’s mercy our bhakti is one sided because it is not genuine. Our real bhava does not come, real emotions for the Lord, real sentiments of devotion for the Lord do not come up because of impurity, because of hardness, because of sensual desires.
ye yatha mam prapadyante
tams tathaiva bhajamy aham
(Bhagavad Gita, 4.11)
Sri Krishna says this in Gita, because our approach, because our heart is full of disqualifications or bhakti is not at all genuine, that is why Krishna also does not reciprocate properly. If we genuinely worship or serve or remember Krishna, then He also thinks of us. He also tries to serve us when we genuinely try to serve Him. He promises this in Bhagvad Gita.
ye yatha mam prapadyante
tams tathaiva bhajamy ‘aham’
If we do Krishna bhajana, Krishna is ready to do our bhajana but problem is that with an impure heart and an egoistic heart, hard and burning we are not able to do Krishna bhajana. So it remains one sided. Two sided it will be only when our one side is genuine, then from the other side something will come. But if our side is fake and hollow, then from the other side nothing will come. So if you want two sided bhakti, you want real reciprocation of the Lord, then you have to take shelter of Nitai’s name.